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Visitor Services Assistant I, Mill City Museum (Minneapolis, MN)
Historic Preservation Blog from PreservationDirectory.com - events community engagement customer service
Contributed By: Michelle Jorges
Website: http://www.mnhs.org/jobs

Visitor Services Assistant I, Mill City Museum (Minneapolis, MN)

JOB TITLE: Visitor Services Assistant I, Mill City Museum 
LOCATION: Mill City Museum, 704 South 2nd St., Minneapolis, MN 55401 
COMPENSATION: $18.54 hourly minimum 
STATUS & HOURS: Part-time, regular (approximately 780 annual hours) position. 
BENEFITS: Eligible to participate in a retirement program with employer contribution. Generous vacation and sick time accruals. 
DESIGNATION: Bargaining Unit AFSCME Local 3173 
POSTING DATE: March 6, 2024 
DEADLINE DATE: March 20, 2024 
TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date. 

DESCRIPTION: This position exists to provide on-site support during rental events and assist with pre-event preparation in order to ensure the wellbeing of the museum and its collections as well as the safety of people and property related to rentals. 

SUMMARY OF WORK: 1) Provide on-site support of rental events at Mill City Museum; 2) Work with vendors to ensure building security and a respectful presence in the neighborhood; and 3) Assist with pre-event planning. 

MINIMUM QUALIFICATIONS: 
- Demonstrated positive customer service skills. 
- Good organizational and personal computer skills. 
- Demonstrated ability to prioritize responsibilities and manage time effectively.

- Demonstrated ability to communicate with a diverse public in a positive and friendly manner.

- Demonstrated ability to independently problem solve and respond to client or vendor concerns with patience, empathy, and grace. 
- Excellent organizational skills and attention to detail. 
- Demonstrated ability to multitask, work effectively under pressure to meet deadlines, prioritize and adapt to changing priorities. 
- Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment. 
- Ability to de-escalate difficult interpersonal situations. 
- Ability to stay calm under pressure and make appropriate judgements about involving emergency personnel. 
- Availability to work a flexible schedule that includes weekends, evenings, and holidays, as necessary. 
- Ability to stand for extended periods of time. 
- Ability to bend, crouch, kneel, reach, push, and pull. 
- Ability to lift 30 pounds.

DESIRED QUALIFICATIONS: 
- High School Diploma or equivalent. 
- One year experience in special events facilitation. 
- Experience with basic audio and visual equipment. 

Should you have questions with the application process, email humanresources@mnhs.org.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.



Keywords: events community engagement customer service

Posted: March 7, 2024
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Unless noted, the thoughts and opinions expressed in the article are solely that of the
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